The technique of evaluation of quality in technological and economic systems in the conditions of nonstatistic uncertainty

Abstract

A technique of multicriteria hierarchic quality evaluation in technological and economic systems in the conditions of nonstatistic uncertainty was worked out and the software realizing the technique was designed. The technique gives a possibility of quantitative evaluation of the quality of different objects on the base of verbal expert opinions. The examples of using the technique and the software while evaluating the quality of a product, of a contract and of the process of projecting the system of electric engine are represented. Steady quality growth in technological and economic systems is a result of systematic, wellplanned complex measures. One of the quality management problems concerning products, technical projects, contracts is analysis of the influence of different factors on the quality in the condition of nonstatistic uncertainty. To solve this problem it is necessary to understand clearly the goals of quality management, to know the structure of criteria and parameters which determine it.